When do you ship so that I can plan ahead?
We only ship our products Monday through Thursday. So if you are planning to host an event over the weekend, it is important that you plan accordingly. We offer free overnight shipping on all orders.
Some regions in HI and AK will have longer ship times. We recommend ordering before Wednesday if product is needed for the weekend. In some cases packages will be held until Monday to avoid extended transit times over the weekend.
Please note that the cut-off for next day delivery is 3 p.m. EST.
Do you ship to PO boxes, businesses, apartments or gated communities?
We cannot ship to PO boxes. Delivery to businesses, apartments or gated communities is at the customer’s own risk as FedEx does not provide a guaranteed delivery time. If you experience an issue with the FedEx, please initiate a claim through them.
How long can a box sit outside for once it is delivered?
While there are a lot of factors to consider (weather, direct sunlight, etc), we package our shipments with thermal lining and dry ice and have had product maintain quality in transit for upwards of 30 hours.
What is your return policy?
Due to the perishable nature of the products we offer, we are not able to accept returns or offer refunds. That said, if you are unsatisfied with your order, you have 7 days from when you receive your order to notify us of the issue you experienced with your order. We are happy to work with you in resolving any issues with your order that you may experience. We handle all inquiries regarding damaged products on a case-by-case basis. Please contact us via email.
What is your warranty policy?
Due to the perishable nature of the products we offer, we are not able to offer a warranty. That said, if you are unsatisfied with your order, you have 7 days from when you receive your order to notify us of the issue you experienced with your order. We are happy to work with you in resolving any issues with your order that you may experience. We handle all inquiries regarding damaged products on a case-by-case basis. Please contact us via email.
Can I place an order over the phone?
Yes, however we cannot not take credit card information over the phone and can only accept phone orders if a customer service representative is available. We can create an order for you that will be sent to you via email where you can input your shipping, billing and credit card information. (This is essentially the same process as placing the order yourself on our online store, but we create the cart for you.) We can only accept phone orders Monday through Thursday by 2 p.m. EST over the phone; please call 833-274-0176 to do so.
What is your cancellation policy?
Orders placed Monday through Thursday are packed and shipped that day and therefore we cannot guarantee cancellation. We handle this on a case-by-case and try to help in any way we can. Orders placed Friday through Sunday require cancellation to be submitted by 9 a.m. EST to customer service; please call 833-274-0176 to do so.
